📄 Legal Agreement
Terms of Service
The rules that govern your use of Hambiltonian Web. We've written them to be clear and fair — because we believe legal documents should make sense to everyone, not just lawyers.
We're happy to explain anything that's unclear. Reach out to our legal team and we'll get back to you within one business day.
We believe a good agreement protects both sides. Here's a quick look at how we uphold our commitments to you.
🔒 Important: By accessing or using any of Hambiltonian Web's services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hambiltonian Web B.V. ("Hambiltonian Web," "we," "us," or "our"), a company registered under the laws of the Netherlands with its registered office at Keizersgracht 123, 1015 CJ Amsterdam, The Netherlands.
These Terms govern your access to and use of:
By creating an account, accessing our platform, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
⚠️ Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our platform, you represent that you meet this requirement.
Hambiltonian Web provides a range of digital business intelligence, strategy consulting, and information services. Our offerings include, but are not limited to:
| Plan | Price | Billing | Minimum Term |
|---|---|---|---|
| Starter (Free) | €0 | N/A | None |
| Professional | €29/month | Monthly or Annual | None (month-to-month) |
| Enterprise | Custom pricing | As agreed in contract | Per engagement terms |
We reserve the right to modify, suspend, or discontinue any service or feature at any time, with or without notice. We will make reasonable efforts to notify affected users of significant changes via email or platform notification.
To access certain features of our platform, you must create an account. When registering, you agree to provide accurate, current, and complete information and to keep that information updated.
You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. We strongly recommend:
If you suspect unauthorized access to your account, you must notify us immediately at [email protected]. We are not liable for any losses resulting from unauthorized use of your account that occurred before you notified us.
Each account is intended for use by a single individual. You may not:
All prices are displayed in Euros (€) and are inclusive of VAT where applicable. Prices are subject to change, but any price changes will not affect your current billing cycle. You will be notified of upcoming price changes at least 30 days before they take effect.
We accept the following payment methods for paid subscriptions and services:
All payment processing is handled securely through our PCI DSS-compliant payment providers. We do not store your full credit card details on our servers.
Subscriptions are billed on a recurring basis (monthly or annually, as selected). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
We offer a 14-day free trial for our Professional plan. During the trial period, you can cancel at any time and you will not be charged.
After the trial period, we do not offer refunds for partial months or unused portions of annual subscriptions. If you have been charged in error, please contact our support team and we will resolve the issue promptly.
✅ Our Refund Promise: If we've made a billing error or charged you incorrectly, we will issue a full refund within 5 business days. No questions asked, no hoops to jump through.
If a payment fails, we will attempt to process it again after 3 days. If the payment continues to fail, your account may be downgraded to the free tier or suspended until the outstanding balance is settled. We will notify you via email before any account changes take effect.
When using our platform and services, you agree to the following standards of conduct:
You agree to use our services only for lawful purposes and in accordance with these Terms. You may use our platform to:
You may not:
Violations of these conduct standards may result in immediate suspension or termination of your account, with or without prior notice.
All content published on or through the Hambiltonian Web platform — including articles, research reports, data analyses, visualizations, software, platform design, logos, trademarks, and other materials — is the intellectual property of Hambiltonian Web B.V. or its licensors and is protected by Dutch, European, and international intellectual property laws.
Your license to use our content is limited as follows:
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without prior written consent.
When you post content on our community forums, submit feedback, or otherwise contribute to our platform ("User Content"), you retain ownership of that content. However, by posting User Content, you grant Hambiltonian Web a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with operating and improving our platform.
Our community forums are a space for constructive, professional discussion. To keep them that way, we ask that you follow these guidelines:
We reserve the right to remove any content that violates these guidelines and to restrict or terminate the accounts of users who repeatedly violate them.
"As Is" Basis: Our services are provided on an "as is" and "as available" basis. While we strive to provide accurate, up-to-date, and reliable information, we make no warranties or representations about the accuracy, completeness, or suitability of the content on our platform.
No Financial or Legal Advice: The information provided on Hambiltonian Web is for informational and educational purposes only. It does not constitute financial, legal, tax, or professional advice. You should consult with qualified professionals before making any business decisions based on information from our platform.
Third-Party Links: Our platform may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or terms of those third-party services. Accessing third-party links is at your own risk.
Service Availability: We do not guarantee that our services will be uninterrupted, error-free, or available at all times. Planned maintenance, security updates, and occasional technical issues may result in temporary service interruptions.
To the maximum extent permitted by applicable law, Hambiltonian Web B.V., its directors, employees, contractors, and agents shall not be liable for:
Our total aggregate liability for any and all claims arising from these Terms or your use of our services shall not exceed the amount you have paid to Hambiltonian Web during the twelve (12) months preceding the event giving rise to the claim.
🇪🇺 EU Consumer Protection: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable Dutch or EU law. If you are a consumer (as defined under EU law), additional mandatory consumer protection rights may apply.
You may terminate your account at any time through your account settings or by contacting our support team. Upon termination:
We may suspend or terminate your account if:
In the event of termination by us for cause (violation of Terms), you will not be entitled to a refund for any unused portion of your subscription. In the event of termination without cause (service discontinuation), we will provide a pro-rated refund for any prepaid fees.
You agree to indemnify, defend, and hold harmless Hambiltonian Web B.V. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
In the event of any dispute arising from these Terms or your use of our services, both parties agree to first attempt to resolve the dispute through good-faith negotiations. Please contact us at [email protected] and we will do our best to reach a fair resolution.
If the dispute cannot be resolved through direct negotiations within 30 days, both parties agree to submit the dispute to mediation before a mutually agreed-upon mediator in Amsterdam, The Netherlands.
If mediation does not resolve the dispute, the dispute shall be finally resolved by binding arbitration in accordance with the rules of the Netherlands Arbitration Institute (NAI). The arbitration shall take place in Amsterdam, in the Dutch language, and the arbitral award shall be final and binding on both parties.
EU Consumer Exception: If you are a consumer under EU law, you have the right to bring disputes before the competent court in your country of residence, and nothing in these Terms restricts that right.
Under EU Regulation 524/2013, consumers in the EU may also use the Online Dispute Resolution (ODR) platform provided by the European Commission at ec.europa.eu/consumers/odr.
These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any dispute not subject to arbitration or consumer exceptions shall be brought before the competent courts of Amsterdam, The Netherlands.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or our business practices. When we make material changes, we will:
Your continued use of our services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you may terminate your account before the effective date.
These Terms, together with our Privacy Policy and any additional terms specific to a particular service (such as an Enterprise agreement), constitute the entire agreement between you and Hambiltonian Web regarding the subject matter herein and supersede all prior or contemporaneous agreements, understandings, or representations.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Hambiltonian Web.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Neither party shall be liable for any failure or delay in performance (except payment obligations) caused by events beyond their reasonable control, including but not limited to natural disasters, war, terrorism, government actions, internet service failures, or pandemics.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Our legal team is here to help clarify anything in these terms. We typically respond within one business day.
✅ Last Updated: These Terms of Service were last updated on January 15, 2026. Previous versions are available upon request. If you have been using our services continuously, you can find a history of material changes in your account settings.
Fair terms are great on paper, but what really matters is how we treat our clients in practice.